Parmis Star Customer Relation Management (CRM) ERP Software

Organizations and businesses large and small size, one of the main concerns of executives and managers, customer relationship management in the organization. In fact, investors are clients of an organization or company that maintains and manages relationships with their organization, customer satisfaction can always drew former and potential customers, the customers will become permanent.

CRM stands for Customer Relationships Management or CRM is a business strategy designed to reduce costs and increase benefits an organization is to strengthen customer loyalty. CRM as one of the most powerful tools that take advantage of technology to collect customer information, increasing personnel to respond quickly to customers, which ultimately leads to satisfaction and increase sales will help.

In general the task of CRM is that customers in an integrated system of marketing, sales and support at any point they are under cover and quickly reach the ultimate goal, to help the organization. In other words we can say that CRM is a concept where three factors (customer, processes, technology, or IT) parallel to each other and all in order to achieve common goals, to optimize customer relationship with an organization or unit is in motion are.

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